Privacy policy

Privacy Policy – Sindi Cape Town

Last updated: October 15, 2026

1. Introduction

Welcome to Sindi Cape Town.

Sindi Cape Town operates this online store and website, including its products, content and services (collectively, the "Services"). Our store is powered by Shopify.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order or communicate with us.

We respect your privacy and are committed to handling your personal information responsibly, in accordance with applicable data protection laws, including South Africa's Protection of Personal Information Act (POPIA), where applicable.

2. Personal Information We Collect

When you interact with our store, we may collect the following information:

  • Contact information: Your name, email address, telephone number, billing address and delivery address.

  • Order information: Products purchased, order history, payment confirmation, returns and refunds.

  • Payment information: Payment details processed securely through Shopify and our payment service providers.

  • Account information: Information associated with your customer account, where applicable.

  • Device information: IP address, browser type, device information and website activity.

  • Customer communications: Information you provide when contacting our customer support team.

We only collect personal information that is reasonably necessary to operate our store and provide our services.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders.

  • Arrange delivery within South Africa.

  • Provide order confirmations and shipping updates.

  • Handle customer enquiries, returns and refunds.

  • Process payments securely.

  • Improve our website and shopping experience.

  • Prevent fraud and protect our customers.

  • Send promotional emails where permitted by law and in accordance with your marketing preferences.

  • Comply with applicable legal obligations.

4. Sharing Your Personal Information

We may share necessary personal information with trusted third parties that help us operate our business, including:

  • Shopify: Our e-commerce platform.

  • Payment providers: To process payments securely.

  • Shipping and fulfilment partners: To prepare and deliver your orders.

  • Technology and service providers: To support website functionality, analytics and customer service.

  • Marketing providers: Where applicable and permitted by law.

We do not sell your personal information to third parties.

We may also disclose information when required by applicable law or to protect our legal rights.

5. Shopify and Payment Security

Our online store is hosted by Shopify, which provides the e-commerce platform used to sell our products.

Shopify and its service providers may process personal information to facilitate transactions, maintain website security and provide relevant services.

Payment information is processed through supported payment providers. We do not intentionally store complete payment card details on our own systems.

For additional information, please visit the Shopify Privacy Policy:

https://www.shopify.com/legal/privacy

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Keep the shopping cart functioning correctly.

  • Remember customer preferences.

  • Improve website performance.

  • Understand how visitors interact with our store.

  • Support advertising and marketing activities, where applicable.

You can manage cookies through your browser settings and any cookie preference controls available on our website.

Disabling certain cookies may affect website functionality.

7. Marketing Communications

If you subscribe to our marketing communications, we may send you information about new products, promotions and special offers.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in our messages or by contacting us at:

info@sindicapetown.com

We may still send essential transactional messages relating to your orders.

8. Protection of Personal Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online system can guarantee complete security.

We encourage customers to protect their account credentials and avoid sharing sensitive information through unsecured communication channels.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfil orders and provide customer support.

  • Maintain relevant business and transaction records.

  • Meet legal, accounting and tax obligations.

  • Resolve disputes.

  • Protect our legitimate business interests.

When personal information is no longer required, we take appropriate steps to delete, destroy or de-identify it, subject to applicable legal requirements.

10. Your Privacy Rights

Subject to applicable law, including South Africa's Protection of Personal Information Act (POPIA), you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or outdated information.

  • Request deletion of personal information where legally permitted.

  • Object to certain processing activities.

  • Withdraw consent where processing relies on consent.

  • Opt out of direct marketing communications.

  • Submit a complaint concerning the handling of your personal information.

To exercise your rights, please contact:

info@sindicapetown.com

We may request reasonable verification of your identity before processing certain requests.

You may also contact South Africa's Information Regulator regarding concerns about the processing of your personal information.

Website: https://inforegulator.org.za/

11. International Data Processing

Although Sindi Cape Town sells and delivers products exclusively within South Africa, some of our technology, payment and fulfilment service providers may process or store personal information outside South Africa.

Where applicable, we take reasonable steps to ensure that international transfers of personal information comply with relevant data protection requirements.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of websites operated independently of Sindi Cape Town.

We encourage customers to review the privacy policies of any third-party websites they visit.

13. Children's Privacy

Our Services are not specifically directed towards children.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe a child has provided personal information improperly, please contact us so that we can review the matter.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business operations, technology or applicable legal requirements.

Any updates will be published on this page, together with the revised date.

15. Contact Us

If you have any questions about this Privacy Policy, how your information is processed or how to exercise your privacy rights, please contact us:

Sindi Cape Town

Email: info@sindicapetown.com

Website: https://nandicapetown.com/