Terms of Service – Sindi Cape Town

Last updated: October 15, 2026

1. Overview

Welcome to Sindi Cape Town!

The terms "we", "us" and "our" refer to Sindi Cape Town.

Sindi Cape Town operates this online store, including its website, products, content and services (collectively, the "Services"). Our store is powered by Shopify.

By accessing our website or purchasing products from our store, you agree to these Terms of Service and our associated policies.

Please read these Terms carefully before using our website.

2. Eligibility and Customer Accounts

By using our Services, you confirm that you are legally permitted to make purchases under the laws applicable to you or that you have the necessary consent of a parent or legal guardian.

You agree to provide accurate and complete information when placing an order.

If you create an account, you are responsible for maintaining the confidentiality of your login details and for activities carried out through your account.

3. Products and Descriptions

Sindi Cape Town offers home décor products and accessories through its online store.

We make reasonable efforts to ensure that product descriptions, images, specifications and prices are accurate.

However, colours and product appearances may vary slightly depending on your device's screen settings.

Product availability, descriptions and pricing may change from time to time.

We reserve the right to discontinue products or limit purchase quantities where reasonably necessary.

Nothing in this section limits your rights under applicable South African consumer protection laws.

4. Orders and Payments

When you place an order, you agree to provide accurate billing, payment and delivery information.

Orders are subject to product availability and successful payment processing.

After placing an order, you will receive an order confirmation email.

If we are unable to fulfil your order, we will contact you and arrange an appropriate refund or alternative solution.

Order cancellations and refunds are handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

5. Prices and Currency

All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.

We reserve the right to update prices, promotions and discounts without prior notice.

The price applicable to your purchase will be the price confirmed at checkout.

Any applicable taxes or additional charges will be disclosed in accordance with applicable law.

We currently offer free standard shipping within South Africa.

6. Shipping and Delivery

Sindi Cape Town currently ships exclusively within South Africa.

Order processing: 1–3 business days.

Estimated delivery: 7–15 business days after dispatch.

Shipping cost: Free standard shipping across South Africa.

Delivery estimates may vary depending on your location, courier operations and circumstances beyond our reasonable control.

Once your order has been dispatched, we will provide tracking information where available.

If your order is significantly delayed, damaged or lost, please contact us at info@sindicapetown.com so that we can investigate and provide an appropriate solution.

For further information, please refer to our Shipping Policy.

7. Returns, Refunds and Exchanges

We offer a 30-day return request period, subject to the conditions outlined in our Return & Refund Policy.

If you wish to request a return, please contact us at:

info@sindicapetown.com

Please do not return any items without first contacting our customer support team for instructions.

Returns, refunds, exchanges and remedies for defective products will be handled in accordance with our published policies and applicable South African consumer protection laws.

Nothing in our policies excludes or limits any mandatory consumer rights.

8. Intellectual Property

The Sindi Cape Town website, including its original branding, logos, website design and content owned or licensed by us, is protected by applicable intellectual property laws.

You may browse and use our website for personal, non-commercial purposes.

You may not reproduce, distribute or commercially exploit our protected content without the appropriate permission.

Third-party trademarks, product images and other materials remain the property of their respective owners.

9. Acceptable Use

You agree to use our website lawfully and responsibly.

You must not:

• Use the website for fraudulent or unlawful activities.

• Provide false or misleading information.

• Attempt to gain unauthorised access to our systems.

• Upload or distribute malicious software.

• Interfere with the website's security or normal operation.

• Violate the intellectual property or privacy rights of others.

• Harass, threaten or abuse other users or our staff.

We may restrict access to our Services where reasonably necessary to protect our customers, website and business.

10. Third-Party Services

Our website uses Shopify and may integrate third-party payment, delivery, analytics and customer service providers.

These providers may have their own terms and privacy policies.

We are not responsible for the independent content or operation of third-party websites.

However, the use of third-party providers does not remove any legal responsibilities that Sindi Cape Town may have towards its customers.

11. Privacy and Personal Information

We respect your privacy and are committed to protecting your personal information.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection legislation, including South Africa's Protection of Personal Information Act (POPIA), where applicable.

Please review our Privacy Policy for further details.

12. Customer Reviews and Feedback

Customers may submit reviews, comments, suggestions and other feedback about our products and services.

By submitting feedback, you confirm that it is accurate to the best of your knowledge and that you have the necessary rights to share it.

You grant Sindi Cape Town permission to display and use your submitted feedback for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove reviews or content that is fraudulent, abusive, unlawful or otherwise inappropriate.

We will not knowingly misrepresent customer feedback.

13. Errors and Inaccuracies

Occasionally, our website may contain errors relating to product descriptions, pricing, availability or other information.

We reserve the right to correct inaccurate information and update our website.

If an error materially affects an order, we will contact the customer and handle the matter in accordance with applicable consumer protection laws.

14. Website Availability

We aim to provide a reliable and secure shopping experience.

However, we cannot guarantee that our website will always operate without interruption or technical errors.

Temporary interruptions may occur due to maintenance, technical issues or circumstances beyond our reasonable control.

Nothing in these Terms excludes any warranties or protections that cannot legally be excluded.

15. Limitation of Liability

To the extent permitted by applicable law, Sindi Cape Town is not responsible for losses arising solely from events beyond our reasonable control or from improper use of our website.

Nothing in these Terms excludes or limits liability or customer remedies that cannot lawfully be excluded under South African law, including the Consumer Protection Act where applicable.

16. Changes to These Terms

We may update these Terms of Service periodically to reflect changes to our business, products, services or legal obligation